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Legal Terms That Keep Your Account Safe

Our legal framework protects your account, your deposits and your withdrawals through clear, enforceable terms. When you open an account with hoki.

Data ProtectionAccount VerificationWithdrawal SecurityPayment Transparency

Explore the Lobby Read FAQ

Our Policy Position and Jurisdiction

hoki.game Service availability depends on jurisdiction. Users are responsible for checking local law before access.

hoki.game operates under clear legal policies that govern account creation, deposits, withdrawals and dispute resolution. Your account terms apply from the moment you complete registration; we verify your identity before your first withdrawal to protect both your funds and ours. Payment methods including DANA, OVO, GoPay

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and QRIS are processed through licensed local payment gateways. Withdrawals are reviewed to confirm account ownership and transaction history, and this verification typically completes within one business day. All account access, where local law permits, requires you to be above the minimum age set by your
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jurisdiction. Our policy updates are posted on this page; your continued use of hoki.game means you accept the current terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH POLICIES

How to Reach Us About Legal Questions

Team online

Live Chat Support

Our team answers legal and account policy questions in real time. Open the chat widget in your account lobby or on this page; support is available seven days a week, 08:00 to 23:00 Indonesia time.

Email Policy Team

Submit detailed questions about account terms, data handling or withdrawal verification to our legal team. Responses arrive within 24 hours. Use the contact form on your account settings page.

Account Settings Centre

Access your legal agreements, view your data, request account changes and download your transaction history directly from the Settings menu in the hoki.game lobby.

SECURITY & TRANSPARENCY

How We Protect Your Legal Rights

Data Storage and Retention

Your account data, deposit records and withdrawal history are stored on secure servers. We retain transaction data for seven years to comply with local accounting standards. You can request a copy of your stored data anytime via account settings.

Account Verification Process

Before your first withdrawal, we verify your identity using information you provided during registration. This step protects your funds and prevents fraud. Verification usually completes within one business day; you'll receive confirmation by email.

Cookies and Tracking

hoki.game uses cookies to keep you logged in, remember your preferences and detect account security threats. You can manage cookie settings in your browser; blocking some cookies may limit lobby features but won't block withdrawals.

Payment Data Handling

Your DANA, OVO, GoPay and QRIS details are encrypted and never stored on our servers. Payment gateways handle all transaction data independently. Your wallet balance in the lobby reflects only your current account balance with us.

Account Access and Disputes

You can close your account anytime via Settings. If you dispute a transaction or believe your account was accessed without permission, contact support within seven days with transaction details and we'll investigate.

Policy Changes and Notification

We update our terms and policies when required by law or to improve security. You'll receive email notice at least 30 days before major changes take effect. Continued use means you accept the updated terms.

Frequently Asked Questions About Legal Terms

Your account is marked as closed and login access is removed immediately. Transaction records and deposit history remain stored on our servers for seven years for legal compliance. Your personal data can be deleted upon written request; contact our data team via the Settings centre or email.

Most withdrawals are verified and processed within one business day. Verification confirms your identity and checks transaction history for security. You'll receive an email confirmation once your withdrawal is approved and sent to your chosen payment method—DANA, OVO, GoPay or QRIS.

No. Your DANA, OVO, GoPay and QRIS details are processed by licensed local payment gateways; hoki.game never stores your full payment credentials. We record only the transaction amount and date on your account.

Contact our support team immediately via live chat or the Settings centre. Report the unauthorized transactions with dates and amounts. We'll freeze your account, investigate, and if fraud is confirmed, process a refund to your original payment method within seven business days.

Yes. Open your account Settings, select the Data Centre tab and click 'Download My Data'. You'll receive a complete export of your account information, transaction history and stored preferences within 24 hours. A copy is also emailed to your registered address.

Eligibility depends on local law in your jurisdiction. In most Indonesian regions, you must be at least 18 years old. During registration, you'll confirm your age and provide identity verification. Accounts opened by ineligible players are subject to suspension and fund forfeiture.

We review and update our terms annually or whenever local law changes require it. Major updates are notified by email at least 30 days in advance. You can view the current full terms on this Legal page anytime, and archived versions are available upon request.

Legal Terms That Keep Your Account Safe

How to Reach Us About Legal Questions

Live Chat Support

Email Policy Team

Account Settings Centre

How We Protect Your Legal Rights

Data Storage and Retention

Account Verification Process

Cookies and Tracking

Payment Data Handling

Account Access and Disputes

Policy Changes and Notification

Frequently Asked Questions About Legal Terms

01 What happens to my account data if I close it?

02 How long does withdrawal verification take?

03 Is my payment information stored on hoki.game servers?

04 What do I do if I think my account was accessed without permission?

05 Can I request a copy of my personal data?

06 What age do I need to be to open an account?

07 How often do you update your legal terms?

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