Reference

Your Account, Your Terms

When you open an account with hoki.game, you own your balance and can withdraw it subject to our verification process and local law.

Your balance is yours to withdrawDeposits clear via DANA, OVO, GoPay, QRISAccount security your responsibility too

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What These Terms Cover

hoki.game Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern how you use your hoki.game account, the games you access, and the payments you make. They apply from the moment you open your account until closure or termination. Your account is personal to you — you may not transfer, sell, or share access

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with others. Deposits depend on local law and where local law permits. We retain the right to suspend or close your account if you breach these terms, attempt fraud, or use the platform in ways that violate local regulation. Withdrawals are processed after account verification, which
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typically takes 24 to 48 hours. Any disputes over results, payouts, or account status are resolved through our support team first, then escalated to an independent arbiter if needed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP NOW

Contact Us About Your Terms

Team online

Live Chat

Open your account and head to the lobby footer. Live chat operates daily during peak hours. Ask about account terms, withdrawal rules, or payment questions instantly.

Email Support

Email our compliance team at [email protected] with your account email and question. We respond within 24 hours on business days with detailed answers.

In-App Help

Once logged in, tap the menu and select Help. Browse our terms FAQ or submit a specific question about account rules, withdrawals, or verification.

YOUR DATA INSIDE

How We Protect Your Information

Account Verification

Before your first withdrawal, we verify your identity and payment method. This protects you from fraud and meets local regulation. Upload your ID once; we store it encrypted on our secure servers.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. We never store your payment details on our servers. Each transaction is logged and tied to your verified account.

Data Retention

We keep your account data for five years after closure to comply with local financial law and dispute resolution. After that period, we securely delete your personal information.

Cookies & Tracking

Our site uses cookies to remember your login and show you your game history. You can clear them anytime. We do not sell your data to third parties.

Request Your Data

Email [email protected] with 'Data Request' in the subject line. We'll send you a full export of your account data, game history, and transactions within 14 days.

Report a Breach

If you suspect unauthorized access or a security issue, contact live chat immediately or email [email protected]. We investigate within 24 hours and take corrective action.

Terms & Conditions FAQ

Yes. Open your account settings, tap 'Account Status,' and select 'Close Account.' We process closure within 24 hours. Any remaining balance is paid out to your verified payment method. Your account history remains retrievable for disputes within our retention window.

On the login page, tap 'Forgot Password' and enter your registered email. We send a reset link that expires in 24 hours. Click it, set a new password, and log back in. Your account and balance are untouched; we never store passwords in plain text.

Withdrawal limits depend on local law and your account verification level. Once verified, most players can withdraw up to your account balance in a single request. We may ask for additional verification for very large withdrawals to prevent fraud.

Contact live chat within 48 hours of the game with your bet ID and account email. Our team reviews the game log and explains the result. If you believe an error occurred, we escalate to our independent game auditor for review.

No. Your account is personal and non-transferable. If we detect unauthorized access, we suspend the account immediately. You are responsible for keeping your password and login device secure. Never share your account details.

We may update terms to reflect new games, payment methods, or local laws. Changes take effect 30 days after we post them. We notify you via email and in-app. If you disagree, you can close your account before the change takes effect.

We match your withdrawal request to your verified payment method and account history. DANA, OVO, GoPay and QRIS withdrawals usually clear in under a minute. Bank transfers take up to 48 hours. We may request documentation for large amounts to comply with anti-fraud rules.

Your Account, Your Terms

Contact Us About Your Terms

Live Chat

Email Support

In-App Help

How We Protect Your Information

Account Verification

Payment Security

Data Retention

Cookies & Tracking

Request Your Data

Report a Breach

Terms & Conditions FAQ

01 Can I close my account anytime?

02 What happens if I forget my password?

03 Are there limits on how much I can withdraw?

04 How do I dispute a game result?

05 Can someone else use my account?

06 What if hoki.game changes these terms?

07 How is my withdrawal verified?

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