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Privacy and Security You Can Count On

When you open an account with hoki.game, your personal information and payment details are protected under clear, transparent policies.

Data encrypted end-to-endDANA, OVO, GoPay and QRIS verifiedAccount access audited daily
hoki.game Privacy and Security You Can Count On
CONTACT & CLARITY

Questions About Your Privacy

Team online

Chat Support

Our support team is live from 08:00 to 22:00 Jakarta time, seven days a week. They can explain how your data is used, reset your account access, or help you request a data export. Open chat from the lobby menu.

Email Request

Email [email protected] to submit a formal request for account deletion, data export, or privacy concerns. We respond within three business days and include a reference number for your records.

Account Settings

Go to Settings > Privacy & Security to see what data we hold, adjust notification preferences, or change your withdrawal payment method from DANA, OVO, GoPay or QRIS.

HOW WE PROTECT YOU

Security and Data Handling Inside hoki.game

Payment Encryption

All DANA, OVO, GoPay and QRIS transactions pass through encrypted tunnels. We never see your full payment details; third-party processors handle the link between your wallet and our lobby. Deposits and withdrawals are logged separately.

Cookie and Tracking

We use cookies to keep you logged in and remember your game preferences. No cookies are sold to third parties. You can clear cookies at any time from your browser settings without losing your account; just log back in.

Login Security

Your password is hashed before storage, meaning we cannot read it even if asked. When you log in from a new device, we send a verification code to your registered email to block unauthorized access.

Data Retention

Account history, transaction logs and chat records stay on file for seven years after closure, per financial law. Deleted accounts remain archived but inaccessible to our support team without a legal request.

Third-Party Vendors

We partner with payment processors, email providers and anti-fraud services. Each signs our data-protection agreement and cannot use your information for their own marketing. You can ask us to list all vendors.

Your Rights Request

You can request a copy of all data we hold, ask us to update incorrect information, or request deletion where law permits. Respond to our verification questions within 48 hours so we can confirm your identity before fulfilling the request.

Privacy Policy FAQ

Your account is deactivated immediately, but we keep transaction records for seven years to comply with local financial rules. Your personal details are encrypted and archived. You can request full deletion where local law permits; email [email protected] to start.

Yes. You can mix DANA, OVO, GoPay and QRIS on different deposits. Each payment method is verified separately, but they all feed to the same wallet balance inside your account. Change methods anytime from Wallet Settings.

We never store your full payment credentials. A certified payment processor handles the actual transfer, and we only see a confirmation code. Your bank or e-wallet app confirms each transaction on their end too.

No. We don't sell contact data. Your email and phone are used only for account verification, login recovery and withdrawal notifications. Third-party vendors (email, SMS, fraud check) have signed contracts forbidding resale or marketing use.

Change your password immediately from Login & Security. Email [email protected] with the date and time of the suspicious activity. Our team audits your login history and can reset your account within two business days if fraud is found.

Yes. Go to Account Settings > Privacy & Security > Request Data Export, or email [email protected]. We'll send you a file with all stored information — name, email, transactions, game history — within five business days.

Cookies help us keep you logged in and remember settings, but you can disable them in your browser. You'll need to enter login details each time. Payment and game data is not affected by cookie settings; deposits via DANA, OVO, GoPay and QRIS will still process normally.